Last Review: March 1, 2022.
30 Day Satisfaction Guarantee – Limitations and Exceptions Apply*
Our goal is your total satisfaction.
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. It’s that simple. You must have a return authorization code, which you can obtain by calling 770-680-4797 or emailing support@joselitomusic.com. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.
*Limitations and Exceptions to Extended Return Period
Returns of the following products must be made within 14 days of purchase – Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines.
Returns of the following products must be made within 3 days of purchase – Vintage instruments.
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders — both custom/special orders and items we don’t stock.
The following fees apply to Band & Orchestra returns – All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.
Return in Store to Avoid Shipping Charges
Items purchased in-store or online can be returned to any Joselito Music store. Just bring a copy of your order confirmation email or the packing slip you received with your order. Credit will be issued immediately. If you return your product in-store, you can avoid paying return shipping charges. The store is actually located at 733 Pleasent Hill Rd, Lilburn, Georgia 30047.
Abuse of Return Privileges
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Requesting to Return a Product By Mail
Contact our experts at 770-680-4797 or email us at support@joselitomusic.com, to obtain a return authorization. Online orders should be shipped to:
Contact us at support@joselitomusic.com for questions related to refunds and returns.
